2011-12 Policies and Procedures  
     
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Registering for classes:
Classes are filled on a first come, first served basis. A completed online registration must include first month's tuition and registration fee(s). Please feel free to call the studio if you have any questions or send an email to deanna@dancemodestudio.com.

The system will send you a confirmation of registration and payment. You will also be able to log in to the site to check your status at any time.

Classes will be closed when they become full and names will be added to a waiting list. Classes not meeting minimum enrollment may be cancelled.

You may register online by clicking Register/Login above.

Upon registering, payment is due with a credit or debit card online in order to secure class(es).

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Registration Fee:
There is an annual non-refundable registration fee due at the time of registration. This fee is $20.00 for each individual dancer or $40.00 for each family with two or more dancers living in the same household. Registration fee is due at the time of registration for each regular session (September through June) with the first month's tuition.

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Tuition:
Dance Mode Studio charges Tuition on an annual basis. One class costs $600 for the season. The tuition is then divided evenly into 10 monthly installments (One class costs $60 monthly); September through June. We do not take into account the number of classes during these months, as this is just a simple way to break up the annual fee into smaller monthly installments.

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Payment Options:
Monthly tuition is due the 1st day of the month and all accounts will automatically be charged a $20.00 late fee if paid after the 7th of the month: NO EXCEPTIONS.

Regarding Non-Payment:
  • Tuition not paid by the 2nd class of the month, dancer will not be able to participate in class and can only observe if attending (without tuition credit).
  • Tuition not paid by the 3rd class of the month, a 30-Day drop notice and final statement will be issued and all amounts will be due and payable immediately.
  • Once account is brought up-to-date or acceptable communication is made with Director, your dancer's registration will be happily reinstated.

There are several payment options:
  1. Check, Cashier's Check or Money Order payable to "Dance Mode Studio."
  2. Online via Credit or Debit card by logging into your account and making a one-time payment.

  3. Recurring payment via credit or debit card on file.

    • To prevent late fees you may elect to use our Recurring Payment system. This system is manually activated once a month. When activated all Recurring Payment accounts will bill the credit/debit card "on file" the full balance due on the account. This includes outstanding registration fees, tuition charges, costume deposits and charges and late fees. This system does not automatically bill a set amount automatically, so there is no risk of the system billing you for charges that you did not incur. Again, you are only billed through the Recurring Payment system if your account has a positive balance.

    • Please note: Initial payment at registration is paid via credit or debit card online. This does NOT activate a monthly recurring payment option on your account. The "Enroll in the Recurring Payment Plan" button MUST be selected in order to be activated. Once selected you will receive an email confirmation. If you do not receive confirmation and believe you selected Recurring Payment plan, feel free to contact Dance Mode Studio for assistance or view/adjust your account online.

CASH will NOT be accepted for registration or tuition payments.

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Returned Checks:
There will be a $25.00 service fee on all returned checks, including Stop-Payment Checks. After 3 returned checks on the account we will require payment by money order, cashier's check or credit/debit card.

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Adding & Dropping Classes:
You may add a class at any time during the open enrollment period from your online DMS account. Simply log in to your account, choose "Add a Class" for your dancer and select a class. Your account will be adjusted automatically for the added class and any prorates that apply. If a class is added online after attending the class, the office will adjust your account for the class attended.

There is a 1 month minimum tuition. Dance Mode Studio will make an exception to this rule as follows…
When dropping a class before a new season begins:
    Drop day of registration   Full Refund*
    Drop on or before 9/3   75% Refunded*
    Drop on or before 9/8   50% Refunded*
    Drop after 9/8   No Refund – enrolled through September
  (classes may be attended)*
  *Registration fee is always non-refundable


There are two ways to drop a class
  1. Send an email to Drops@dancemodestudio.com
  2. Come into the studio office with a written note

    Both notices should contain the following information:
    • Dancer's Name
    • Class Name, Day, Time, Teacher
    • Reason for drop
Since the email system can have errors, please follow up with the studio if you do not get email confirmation of the drop within 48 hours. You may be asked to re-send the original email notice.

Drops are accepted by the 2 ways described above. We will not accept a verbal notice through a 3rd party (other parent, dancer friend or the teacher). If a dancer stops coming to class, we will NOT automatically drop him/her. You will continue to be responsible for tuition for the following four (4) weeks of classes, equaling one (1) month of tuition from the date the email/request is made. During this 4 week period, the dancer is still considered enrolled in the class and may attend. The studio also requires full payment for any costumes and supplies ordered on your behalf, regardless of drop date.

If transferring classes (dropping 1 class and adding 1 class), the 30-day notice policy is waived.

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Waitlists:
If you attempt to register for a closed (full) class, you will be asked to join the class waitlist. We do our best to get all students into class, so we handle the waitlists as follows...
  1. We may extend the maximum enrollment for the class, if we feel it is possible.
  2. We may open another, similar class, if we feel there is enough to meet minimum enrollment.
  3. Some dancers may drop or transfer within the first couple weeks and waitlist students will be placed into the class.

    If you do choose to join the waitlist, please do not attend the class until you are notified that you have been placed on the class roster.


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Holds:
We are not able to HOLD a spot in a class, if your dancer is unable to start in the class right away. The only way to protect your dancer's spot in a class, you must register them and pay tuition as though they are in the class. During this time the dancer should notify the teacher to let them know the situation. This way we can communicate what the level of difficulty will be to catch up with the class upon their return.

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Drop-Ins:
You may attend a class on a drop-in basis. Drop-in fees are $18.00 per class. The drop-in fee is due before the class begins. If a class becomes full, the teacher is unable to take any drop-in students.

Please note that dancers attending class on a drop-in basis will not be eligible to participate in the June Performance.

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Private Lessons:
Private lessons may only be arranged with the Director. It is important that in order to take private lessons, you should also be enrolled in regularly scheduled group classes to further benefit your dance technique, and your account must be in good standing.

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Class Make-up Policy:
Legitimate absences must be phoned in prior to class in order to be eligible for a make-up class.
Tuition credit or refunds will not be given for any missed class whether or not they are made up.

Classes eligible for make-ups:
  • Should be in dancer's age and level
  • Must not be a closed class
  • Must be a class in which dancer is not already registered
  • Must be taken within 60 days
  • Only valid during September-June dance season
For any class cancelled due to teacher absence, a rescheduled class will be arranged with that teacher if at all possible. If a rescheduled class is not possible, the above Class Make-Up Policy will be utilized.

When notified in advance of a prolonged illness or injury keeping the student out of class for longer than one month, your account will be put on hold and your space held for a month at a time only if you have notified the Director immediately and a Doctor's note has been given. When returning, a Medical Release will be required.

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Dress Code:
Each dance style has a different dress code that will be strictly enforced. Any dancer who comes to class without the proper attire may be asked to observe class only.

You can purchase your dancewear at any dance supply shop. Our dress code is on file with the following:
Capezio Dance Theater Shop
309 South B Street
San Mateo, CA 94401
Monday-Friday 10 am – 6 pm Saturday 10 am – 5 pm
They have a 15% off "Back to School" Sale through the month of September.

We also encourage you to use CostumeManager.com.
They are set up with all the correct colors, shoes, leotards and tights that are required for your class. You can also use their site to reference the dress code by viewing the worksheet if there is any confusion.
Visit our Dress Code for a complete list of required dancewear and instructions on how to place your order with CostumeManager.com.

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Class Placement:
Proper class placement is important to each dancer's learning development. Peers and scheduling convenience will not be considered during this level process. A class that is too easy will be boring and a class that is too difficult will be frustrating. If a teacher feels a dancer's individual abilities do not match the class, you will be notified by the teacher and/or Director; and come up with a new schedule together. All dancers' levels are assessed during the first month of classes.

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Marketing Material:
During the course of the year we will be photographing or videotaping during classes. When we get that Perfect Shot, we may use it for marketing on brochures, DMS website, DMS Facebook page or flyers. Your dancer's image may possibly end up on this material. If you would prefer your dancer's image to not be included, please notify us by telephone or via email at registrations@dancemodestudio.com.

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Keeping Up-To-Date:
We have learned that information that is given to students in class does not always make it home. Though we will continue to give updates to the students, your best resource for up-to-date information is at our website and on our Dance Mode Studio Facebook Page. The Calendar will keep you abreast of all events, while the News Page will keep you posted on any new developments.

We frequently send out information emails. In order to receive these emails, your DMS account must be set to "OK to send me emails."

To check this setting:
  1. Go to www.dancemodestudio.com
  2. Click Register/Login
  3. Enter email and password
  4. Click "Edit Family Info" in Step 1
  5. Set Opt-Out of emails to "OK to send me emails"
  6. Click "Save"


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Fee Schedule
The fee schedule and tuition calculator can be found on the Tuition page.

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Parent / Child Observation Week
Parent / Child Observation Weeks are held the last full week of every other even month (October, December, February, April). This is the week where parents are permitted to observe their dancers' classes and children are permitted to observe their parents' classes inside the dance rooms. Family members and friends are also welcome. We provide this opportunity for parents so they can observe the growth of their dancers and so they can understand their child's dance experience in class. It is a great time to take photographs and video of your dancer, so bring your cameras. Please note that some dancers may become uncomfortable or shy when there is an audience in the room, so please let them know ahead of the class time that parents may be watching.

In order to provide the best possible experience during Observation Week, here are some helpful tips we would like observed during class:
  1. Turn off all cell phones while in the dance room.
  2. Refrain from talking to other observers in the dance room. It is difficult for the dancers to concentrate and for the teachers to keep their attention with other distractions in the room.
  3. Refrain from coaching or disciplining your child during the class.
  4. Keep all food, drinks and gum out of the dance rooms.
  5. Wipe outside shoes on mat before entering the dance rooms.


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   Registering for classes
   Registration Fee
   Tuition
   Payment Options
   Returned Checks
   Adding & Dropping Classes
   Waitlists
   Holds
   Drop-Ins
   Private Lessons
   Class Make-up Policy
   Dress Code
   Class Placement
   Marketing Material
   Keeping Up-To-Date
   Fee Schedule
   Parent/Child Observation Week
   



Dance Mode Studio
767 Industrial Road
San Carlos, CA 94070
(650) 598-0644